Return Policy
Return Policy
At Claire & Bloom, we do everything we can to keep our customers satisfied. However, if you wish to return a product, please read our return policy carefully below.
Conditions for Returns
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You may only request a return after you have physically received the item.
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Return shipping costs are entirely the responsibility of the customer, including any international shipping fees.
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Items must be unused, unwashed, undamaged, and in their original condition with all labels and tags still attached.
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Trying on items is allowed, but wearing them is not.
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Returning items intentionally ordered in multiple sizes with the intention of keeping only one is not permitted.
Return Process
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Register your return via info@claireandbloom.co.uk within 14 days of receiving your item.
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You will receive the return address of our supplier (located in China).
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Send the item back at your own expense, including any applicable customs or shipping costs.
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We always recommend using a shipping method that includes track & trace.
Refunds
Once the returned item has been received and approved in its original condition, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking indicates that the parcel has been delivered to the address provided by the customer.
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If an incorrect address was provided, this remains the customer’s responsibility.
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Address errors must be reported within 24 hours of placing the order.
Contact
If you have any questions regarding returns, please contact us at info@claireandbloom.co.uk.